JJ

Jamie-leigh J. 3 years ago • From Google

Rating

Bad

Terrible service and disrespect toward elderly patient

The receptionist who interacted with my grandmother was incredibly discourteous and pompous, offering zero assistance. My grandmother called repeatedly, over 200 times throughout the day, desperately trying to secure an appointment. Suffering from heart issues and battling a persistent cough for four weeks following the flu, she was continuously told to call back. The receptionist belittled her and launched into a condescending rant about the distinction between a receptionist and a secretary when my nan used the term secretary. Throughout the entire conversation, she was hostile, attempting to portray my grandmother as aggressive and loud, which couldn't be further from the truth - my grandmother is a gentle and kind-hearted individual. After we mentioned reporting her behavior, the receptionist dismissively shouted "oh whatever" and abruptly hung up. Her conduct was absolutely appalling! What a shameful excuse for a human being.

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