MA

M A. 3 years ago • From Google

Rating

Bad

Terrible service and disrespectful medical staff

I've been a patient at this practice for years, but the quality of service has drastically declined recently. Over the past two years, securing an in-person appointment with a doctor has become nearly impossible, and that's assuming you can even get through to reception on the phone. They consistently ignore emails and have been known to falsely claim they haven't received communication. The entire practice has seriously deteriorated. I'm desperate to file a complaint about their poor service, but I'm terrified of being removed from their patient list and left without medical care. In particular, the receptionist Muminah is consistently discourteous and behaves in an unprofessional manner.

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