St. Peters Surgery
KM
Karah M. 2 years ago • From Google
Bad
My mother's appointment was shifted an hour later with minimal warning, which I acknowledge could be due to urgent circumstances. Nonetheless, my mum's health was deteriorating. I quickly brought her over since she resides just across the street and needed immediate medical assistance. We were advised no medical professional could see her for another ninety minutes and were directed to go to the hospital. The hospital provided codeine and suggested she return to the doctor, citing a three-hour waiting period. Upon returning to the clinic, the young, arrogant receptionist "Josh" informed me he had cancelled the appointment. My mother insisted neither of us had cancelled, but he claimed it was cancelled because we went to the hospital. My primary issue was his dismissive attitude and condescending body language towards me. I requested to speak with a manager. He returned and stated, "The manager cannot come down immediately, she has work to do, and I was correct in cancelling the appointment" and then abruptly asked, "Would you like the next available slot or not?" I sincerely hope this young man receives proper training in communication skills, which he clearly lacks.
Carl G.