LC

Lee C. 3 years ago • From Google

Rating

Bad

Terrible service and disrespectful staff at medical practice

I'm writing this review on behalf of a long-standing patient who shares the widespread criticism of this medical practice's subpar service and disrespectful front desk personnel. The staff consistently demonstrate a lack of empathy, completely disregarding his emotional well-being and anxiety. Despite being a loyal patient, he's frustrated that booking an appointment is now exclusively an online process, which is impossible for him since he doesn't use computers or the internet. What kind of receptionist refuses to schedule an appointment directly? Their fundamental job responsibility seems to have vanished. This digital-only approach is deeply problematic, not just for older individuals but for anyone unable to access online services. The current system essentially forces vulnerable, potentially unwell patients to physically queue outside early in the morning just to secure an appointment slot, which is utterly unacceptable.

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