Bryntirion Surgery
SS
Scozzers S. one year ago • From Google
Bad
The administrative and service aspects are thoroughly disappointing. Their web contact methods and online forms are essentially useless, as they're never actually processed. Phone wait times consistently stretch to nearly an hour. If you have alternative transportation options that allow you to seek medical care elsewhere, I strongly suggest exploring those. Update - I've reduced my rating further - today I endured a 45-minute phone queue only to be abruptly disconnected, which forced me back to the start of the line. Pro tip: unless you're calling precisely at 8am, don't even attempt to book, as all appointments will already be allocated. Another update: I had a scheduled nurse appointment but lost track of the timing. When I called to confirm details, I was informed no record of my booking existed. Frustrating. There's also a possibility the appointment was cancelled due to staff absence, but no one bothered to notify me. Their organizational approach seems completely chaotic and unprofessional.
Dan J.