Grove Surgery

The reception personnel at the grove surgery perfectly embody the stereotypical image of an unhelpful and indifferent medical center front desk. These staff members excel at providing minimal..

Absolutely abysmal customer experience with disorganized management and excessively prolonged wait periods.

Whenever we contact this medical practice, we feel fortunate to have such an exceptional healthcare provider so close by. The reception staff handle challenging tasks, yet they consistently..

Called this morning and within 6 minutes, the doctor rang back, addressing my medication query and leaving me absolutely amazed by The Grove Surgery's service. It seems like the only part of the NHS..

Smooth sailing all the way, no problems to report

I extend my heartfelt appreciation to Physiotherapist Graham Sharman for his exceptional treatment, compassion, and support. He meticulously outlined potential approaches, addressed my inquiries..

I'm thoroughly frustrated with the patient care at this medical facility. In my professional capacity, I need documentation of specific childhood immunizations. Over a month ago, I submitted a..

Despite the well-known difficulties confronting the NHS, and the typical frustrations we all encounter with endless hold music, I have consistently found Grove Surgery to be highly responsive,..

Over time, the medical care has become increasingly impersonal and less effective, with Dr. Gregson being the sole bright spot of excellence. The reception team consistently demonstrates remarkable..

This medical office failed to issue crucial steroid medication for my stepmother, leading to her three-day hospitalization. Unfortunately, this isn't an isolated incident, as they have previously..

Extremely challenging to communicate with a physician, and getting an appointment is nearly impossible. This medical facility falls far short of acceptable standards.

Despite initial challenges during their move, including staff changes that seemed to impact service quality, I'm pleased to report that my recent appointments have been excellent. The team has..

Inadequate management of recurring medication requests has occurred multiple times. Extremely subpar approach to prioritization when rescheduling mandatory appointment cancellations. No alternative..

I reached out to the medical practice and received a prompt response with a scheduled appointment. Today was my initial visit since relocating to the area in July. The front desk staff was cordial..

Scheduling has always been a breeze, and the personnel are incredibly supportive and polite. It's impossible to satisfy every single individual, no matter how hard you try.

Update... this medical practice has experienced a significant data leak... my three-year-old personal information has been compromised. When attempting to address the issue by contacting the clinic,..

I came here today after a terrible experience with my previous medical procedure, and I'm thrilled to say this visit was completely different. The staff were incredibly competent and polished, yet..

What used to be an excellent medical practice has declined since relocating to Christchurch hospital. Communication has become nearly impossible, with phone lines seemingly unavailable and patients..

Abysmal customer experience following their relocation from the previous compact office - contradictory guidance, dismissive staff, and a complete lack of empathy.

I found myself in a severe kidney emergency while awaiting my general practitioner's appointment. Anyone familiar with such medical issues understands the unbearable intensity of the pain. The..