Cowbridge & Vale Medical Practice
NA
Natasha A. one year ago • From Google
Bad
Extremely disappointing medical practice with consistently poor communication. Multiple attempts to get callbacks have failed. The sole bright spot is the genuinely kind nurse. Update and Edit after two years since my initial visit - I'm still waiting for promised cyst removal surgery. Constantly being delayed and brushed off month after month. Major issues with the office manager who never responds to communications, forcing me to seek private treatment. I've spent two weeks struggling just to obtain a referral letter, which seems impossible. The surgery appears completely unfamiliar with basic referral processes. They demand specific private healthcare provider names, creating unnecessary complications. When I try explaining the referral process to Spire, they're equally confused about GP responsibilities. The level of incompetence is shocking and deeply concerning, especially considering how vulnerable elderly patients might struggle with such bureaucratic obstacles. The complete lack of responsiveness to complaints is unacceptable. I'm seriously considering changing medical practices. Despite these significant problems, I must acknowledge the wonderful nurses and pleasant receptionist staff.
SYLVIA R.