Kingswood Surgery
ZH
Zahid H. 3 years ago • From Google
Bad
Latest: 26/10/2022 It's disheartening to see that this medical practice remains unchanged. This morning, when attempting to schedule an appointment, I was informed to retry the following day as all slots were already filled. Apparently, appointment booking is now exclusively managed through an online portal. If a patient calls seeking an appointment today and none are available, wouldn't it be sensible to schedule them for tomorrow? That seems like a straightforward solution, but not here. Instead, patients must repeatedly call on the day. This approach strikes me as highly impractical. The reception staff appear to have explicit instructions to redirect patients, suggesting they use 111 instead of accommodating appointment requests. One must question the purpose of this surgery if patients are consistently being pushed towards alternative services. If an online booking system exists, what role do the reception staff actually serve? There are numerous potential improvements for this practice, and I sincerely hope that patient feedback is genuinely considered. My aspiration is to eventually provide a positive review. My previous review: This surgery represents the poorest medical service in the area. Their phone lines are perpetually engaged, and securing an appointment with a receptionist is extraordinarily challenging. When contact is finally established after prolonged waiting, staff seem reluctant to provide assistance. I've attempted five separate calls to obtain blood test results and schedule a routine appointment, yet an appointment remains unbooked. Their operational methodology appears completely incomprehensible. It's crucial to emphasize that these issues are not isolated incidents. Over recent months, the service quality has been consistently abysmal. - Critical paperwork was not forwarded to the hospital for blood tests, necessitating a return visit and additional testing, causing significant inconvenience and treatment delays. - Prescription pickup instructions were provided but not executed, requiring follow-up calls. - Reception staff consistently failed to return promised updates. To enhance service delivery in High Wycombe, management urgently needs to reassess their operational procedures: - Implement comprehensive staff training to improve appointment booking capabilities. - Eliminate unnecessary calling time restrictions. - Streamline routine appointment scheduling without requiring multiple contact attempts. - Establish robust communication protocols, ensuring timely patient updates as promised.
Shahzad K.