NP

Nitima P. 4 years ago • From Google

Rating

Bad

Terrible service and frustrating appointment booking system

I've been reluctant to write a review, but the service at this GP practice is abysmal. Securing an appointment is an ongoing struggle. Slots are unavailable for at least two weeks, and they refuse bookings beyond that timeframe. Initially, you're left waiting over five minutes just to reach someone, only to be placed on hold again - utterly unprofessional. Patient needs are completely disregarded. I recall this practice being exceptional previously, but the service quality has dramatically deteriorated over time. They desperately require communication training and need to develop more empathy towards patients. Their online information is misleading; while it states opening hours as 8-6:30 on weekdays, staff actually confirmed an 8:30am start with inconsistent closing times. The service is completely unacceptable and demands significant improvement. I sincerely hope meaningful changes will be implemented. My frustration extends beyond personal experience to the many other patients registered here. It's disappointing that most people suffer silently without speaking up. The sole bright spots are Dr Bala and Dr Yoganendra, who seem to maintain a standard of care amidst this systemic dysfunction.

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