KK

Kim K. one year ago • From Google

Rating

Bad

Terrible service and frustrating medical appointment experience

I'm thoroughly disappointed with this GP surgery, which is surprising since they've typically been satisfactory. When I requested my contraceptive injection appointment two weeks in advance, they claimed no slots were available for over a month, forcing me to seek care elsewhere. Additionally, I scheduled a doctor's appointment for my 13-year-old, waiting three weeks only to have a locum doctor state they couldn't address the issue and it required a practice physician. I had to take time off work, and was then told a GP would conduct a telephone consultation between 2:30 and 4:30 pm - yet they didn't call until 5:11 pm. Newton Medical seems to have overextended themselves, accepting more patients than they can effectively manage, resulting in substandard care for their existing patients.

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