EH

Ewa H. 11 months ago • From Google

Rating

Bad

Terrible service and frustrating medical practice experience

I've been a patient at Farnham Road Surgery for over a decade. I initially switched from a previously excellent practice due to a home move. The surgery used to be a decent healthcare provider, but something has clearly changed with their administrative staff. They insist on using Anima for appointments, which is incredibly frustrating. Their policy of allowing only one medical issue per consultation is ridiculous - especially when problems might be interconnected, forcing patients to waste time and book multiple appointments. Not everyone can afford to wait around for callbacks. I was referred by my GP for breast-related tests with instructions to follow up, but booking an appointment with the same doctor proved impossible. When I requested a female doctor like my previous physician, I was told none were available. The situation worsened with their complete administrative incompetence - my son needed a Royal Air Force Cadets form completed, and while the RAF specifically requested bank transfer details on the form's last page, the admin staff arbitrarily ignored this and demanded cash or card payment. The list of problems with this practice continues to grow. Farnham Road Surgery has become a profound disappointment. Patients are no longer treated as individuals, but merely as anonymous file entries to be processed mechanically.

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