Farnham Road Practice
Ewa H. 11 months ago • From Google
Bad
Terrible service and frustrating medical practice experience
I've been a patient at Farnham Road Surgery for over a decade. I initially switched from a previously excellent practice due to a home move. The surgery used to be a decent healthcare provider, but something has clearly changed with their administrative staff. They insist on using Anima for appointments, which is incredibly frustrating. Their policy of allowing only one medical issue per consultation is ridiculous - especially when problems might be interconnected, forcing patients to waste time and book multiple appointments. Not everyone can afford to wait around for callbacks. I was referred by my GP for breast-related tests with instructions to follow up, but booking an appointment with the same doctor proved impossible. When I requested a female doctor like my previous physician, I was told none were available. The situation worsened with their complete administrative incompetence - my son needed a Royal Air Force Cadets form completed, and while the RAF specifically requested bank transfer details on the form's last page, the admin staff arbitrarily ignored this and demanded cash or card payment. The list of problems with this practice continues to grow. Farnham Road Surgery has become a profound disappointment. Patients are no longer treated as individuals, but merely as anonymous file entries to be processed mechanically.
Called at 8 AM and was stuck in a queue with over 30 people, tried again at 8:22 AM with no success in booking an appointment. It's puzzling that they have a board displaying numerous doctor names,..
Farnham Road Practice
tejinder b.
Incompetent front desk staff, particularly the Asian woman with spectacles. Her communication skills with patients are severely lacking. The management should consider employing personnel with basic..
Farnham Road Practice
John B.
Over the past several flu seasons, I've consistently managed to secure timely appointments for my influenza vaccination. However, this year has been a stark contrast. Upon inquiring, I was informed..
Farnham Road Practice
Mary M.
I recently had another appointment with my physiotherapist, and I must say, she's truly exceptional. During my initial visit, she prescribed a set of exercises for me to perform consistently, and..
Farnham Road Practice
Shannon B.
The receptionist's attitude towards me today was undeniably discourteous and condescending. What happened to empathy — particularly in a healthcare environment, where staff are supposed to be the..
Farnham Road Practice
Kavi P.
Absolutely terrible, nobody pays any attention at all
Farnham Road Practice
Ryan B.
I reached out to the clinic this morning near midday and successfully secured a phone consultation with Dr. Tawana later that same day. When I described my health concerns, I was genuinely surprised..
Farnham Road Practice
Sabina R.
We were thrilled to receive a prompt response from myum.seen through GP, getting our issue resolved quickly on the same day.
Farnham Road Practice
Ezy s.
An absolutely dreadful surgical experience at this facility Quite possibly the most subpar medical practice in the entire United Kingdom
Farnham Road Practice
Ian F.
I experienced a deeply disappointing encounter at this medical facility. The surgeon's dismissive attitude was shocking, as they bluntly stated they had no time to address my concerns. Such..
Farnham Road Practice
mickser t.
I recently had an appointment with Dr. Eze, and I must say, the experience left much to be desired. It felt as though my presence was an inconvenience, with the doctor appearing rather impatient to..
Farnham Road Practice
Gemma F.
I wouldn't even rate them 1 star - more like a negative 100. I'm supposed to be on a weekly controlled prescription, but they can't seem to get it right. My partner tried discussing the missed..
Farnham Road Practice
Chloe W.
I've been a patient at this medical practice since last October, and it has been an absolute disaster. If you're new to the area, steer clear of this place. The staff are incredibly unprofessional..
Farnham Road Practice
Ewa H.
I've been a patient at Farnham Road Surgery for over a decade. I initially switched from a previously excellent practice due to a home move. The surgery used to be a decent healthcare provider, but..
Farnham Road Practice
Debbie P.
I was on the verge of awarding a perfect rating thanks to Laverne, the nurse, whose extraordinary kindness and empathy truly stood out. She was nothing short of phenomenal! However, the..
Farnham Road Practice
hazel m.
I had a consultation with Dr. Hinna Ahmed, and I'm truly impressed by her expertise and compassionate approach to addressing my back pain. She listened attentively, demonstrated profound medical..
Farnham Road Practice
Tarah A.
Dr. Jibran was incredibly attentive and compassionate while treating my mother. She had been suffering from persistent discomfort, and he not only addressed her immediate concerns but also carefully..
Farnham Road Practice
Stephanie S.
Waited an excruciating 20 minutes just to speak with someone at Reception. The lone staff member, Sindy, repeatedly expressed regret about the mounting queue. When I finally reached the front, she..
Farnham Road Practice
Chaudry H.
For over twelve months, my daughter has been experiencing persistent abdominal discomfort, with her general practitioner repeatedly dismissing it as mere constipation. Now that we've discovered it's..
Farnham Road Practice
Parminder K.
Incredibly frustrating experience for a newcomer. The booking process is completely nonsensical - you can't schedule an appointment directly. Their automated service requires endless back-and-forth..
Farnham Road Practice
Sue E.