JC

Julie C. one year ago • From Google

Rating

Bad

Terrible service and frustrating patient experience nightmare

I'm thoroughly frustrated with this medical practice. Their appointment system is completely dysfunctional - instead of allowing direct phone bookings, they force patients to submit an online E consultation form and then endure an agonizing wait of several days for a callback to schedule an actual appointment. Once you finally manage to secure an appointment, you're subjected to sitting in the waiting area while staff members openly complain about patients, which is utterly unacceptable and displays a shocking lack of professionalism.

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