ZH

Zara H. 11 months ago • From Google

Rating

Bad

Terrible service and frustrating prescription management

I've been associated with this medical practice for a while now, and my satisfaction has been steadily declining. My routine repeat prescription consistently vanishes from the digital platform, disrupting my ability to reorder automatically. When I attempt to address this issue with reception, the staff demonstrate an attitude that is dismissive and discourteous, seemingly viewing my request as an imposition. Even though my prescription originates from a hospital specialist, I'm compelled to schedule redundant consultations with a GP, which is both frustrating and wasteful of my time. During my subsequent visit, the physician himself expressed bewilderment, acknowledging that the prescription matter could have been resolved via a simple telephone conversation. The overall quality of service at this practice is clearly deteriorating, and the unprofessional conduct of the front desk personnel is thoroughly unacceptable. I sincerely hope they will take steps to rectify these ongoing problems.

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