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Yn Y. 4 years ago • From Google

Rating

Poor

Terrible service and frustrating reception nightmare

I'm utterly frustrated by the ridiculous experience at this medical practice. Standing right at the reception desk, I was told I couldn't book an appointment in person, despite their website clearly stating otherwise. After completing a blood test, I was flat-out refused scheduling. The receptionist claimed she was occupied answering the door, yet no one was actually there, and the waiting room was nearly empty. The overall quality of this surgery is absolutely abysmal. Moreover, their phone system is a nightmare. When you call, you're forced to endure several minutes of an unbearable recorded message, followed by a grueling 30-minute wait before anyone even picks up. On Tuesday, I attempted to reschedule an appointment. They had availability for the following Wednesday but arbitrarily refused to book it because of their rigid policy of not scheduling more than a week ahead. I'm definitively seeking a new medical practice, as their service is completely unacceptable.

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