Moat House Surgery
Yn Y. 4 years ago • From Google
Poor
Terrible service and frustrating reception nightmare
I'm utterly frustrated by the ridiculous experience at this medical practice. Standing right at the reception desk, I was told I couldn't book an appointment in person, despite their website clearly stating otherwise. After completing a blood test, I was flat-out refused scheduling. The receptionist claimed she was occupied answering the door, yet no one was actually there, and the waiting room was nearly empty. The overall quality of this surgery is absolutely abysmal. Moreover, their phone system is a nightmare. When you call, you're forced to endure several minutes of an unbearable recorded message, followed by a grueling 30-minute wait before anyone even picks up. On Tuesday, I attempted to reschedule an appointment. They had availability for the following Wednesday but arbitrarily refused to book it because of their rigid policy of not scheduling more than a week ahead. I'm definitively seeking a new medical practice, as their service is completely unacceptable.
Incorrectly identified my child's condition as scabies when it was actually an allergic response, and then prescribed antibiotic treatments that are impossible to find at local pharmacies. The..
Moat House Surgery
Emily W.
HORRIFIC front desk staff. They ought to feel deeply embarrassed; I cannot emphasize strongly enough how much you should steer clear of this place. Completely avoid this terrible medical practice at..
Moat House Surgery
Damian R.
The quality of service has dramatically declined since COVID-19 began.
Moat House Surgery
Errol H.
Always on the go, yet consistently ready to assist.
Moat House Surgery
Mike W.
Dr. Mearns and Dr. Mann have been exceptional and incredibly compassionate. As per usual, they promptly addressed my concerns with appropriate measures and provided clear, concise updates on..
Moat House Surgery
Caroline H.
Consulted Dr Hassan about my perimenopause-related symptoms, and she provided incredibly insightful guidance. She was extremely knowledgeable and comprehensive in explaining the available support..
Moat House Surgery
James H.
Original review 2018 (4 years at surgery) A solid medical practice. The triage process functions efficiently, ensuring timely attention when necessary. While standard appointment wait times can..
Moat House Surgery
Mike M.
Convenient parking and quick service!
Moat House Surgery
Jonathan J.
Steer clear of this place. The employees are disrespectful, untrustworthy, and completely uncooperative. They dodge data subject access requests and abruptly end phone conversations without..
Moat House Surgery
Irene P.
Seeking medical help for a persistent condition that isn't improving. Attempted to schedule an appointment online, but the process was incredibly frustrating. Called the clinic, only to find myself..
Moat House Surgery
James T.
The personnel here are top-notch. They're incredibly welcoming and demonstrate tremendous dedication to their work.
Moat House Surgery
Mr R.
I've been under the care of this medical practice for close to two decades, and I'm still going strong. That alone is worth a perfect score in my book. Dr. Wells was an exceptional physician, and..
Moat House Surgery
Peter L.
Smooth and efficient service, everything proceeded as expected. Quick turnaround time, completed in approximately 20 minutes without any complications.
Moat House Surgery
Tom T.
The medical staff here are excellent. When I reach out, I request a physician to return my call, and they typically do so within half an hour. If you're flexible about which doctor you see, you can..
Moat House Surgery
Alex G.
Outstanding surgical experience with top-tier medical professionals.
Moat House Surgery
Bob B.
I've always been someone who avoids medical check-ups, a habit I've maintained for years. However, recently I've had to seek medical attention, and I've been pleasantly amazed by the exceptional..
Moat House Surgery
Rafal W.
I rarely take the time to compose reviews, but in this instance, I feel compelled to do so. One of the RECEPTIONISTS at this facility is, without doubt, the most discourteous individual I've ever..
Moat House Surgery
Vero M.
The healthcare service has been subpar since COVID-19 hit. They're reluctant to offer in-person consultations, appear dismissive of patient concerns, and repeatedly provided incorrect scheduling..
Moat House Surgery
lynn s.
During a phone consultation about my potential mouth shingles, I struggled to capture images of the oral ulcers. The GP dominated the conversation, talking over me without genuinely inquiring about..
Moat House Surgery
Holly P.
Quick and convenient scheduling, courteous personnel, and punctual service. Highly endorsable.
Moat House Surgery
Christine E.