CP

Charmaine P. 8 years ago • From Google

Rating

Bad

Terrible service and frustrating receptionist experience

I'm utterly frustrated with the medical office's reception staff. For two consecutive weeks, I've diligently called at 8am as instructed, only to be met with the same dismissive response: no available appointments, and I'm told to try again the next day. It's completely unacceptable. Moreover, I find it inappropriate that the receptionists demand to know the details of my medical issue. They aren't medical professionals, and I believe this practice is a clear violation of my personal privacy. When I'm unwell, I'm fully aware of my condition, and these staff members have no business interrogating me about the specifics of my appointment. Their intrusive questioning feels like an unnecessary and uncomfortable invasion of my medical confidentiality.

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