The Elizabeth Courtauld Surgery

The acoustic design in your waiting area is seriously problematic. That tiny reception window creates terrible sound reverberation and amplification. Privacy is completely compromised, as every..

I'm reluctant to post negative feedback about medical practices, but this particular surgery demands it. Having been a lifelong resident of this community, I find myself unable to secure an..

Having lived in Halstead for almost four decades, I've consistently had a positive experience with this medical practice. The staff have always been accommodating, and their triage system functions..

Immense gratitude to the prescription team - called earlier today, and by midday the medication was ready at Boots. I'm incredibly appreciative of their swift and efficient service.

I reach the front of the line, first in queue, and become trapped in an endless cycle of a robotic female voice expressing regret about being unable to handle my call. Frustrated, I disconnect and..

The customer service representative on the phone was incredibly dismissive, making me feel like a nuisance for simply trying to reschedule my appointment.

Dialed repeatedly, 65 attempts before connecting, landed at queue spot 25... Waited 20 minutes, inched up to position 4... Suddenly disconnected! Rejoined the line, back to position 24... Spent..

This surgical practice is truly exceptional. The front desk staff consistently demonstrate warmth, empathy, and attentiveness, always striving to provide the best service possible. Every time I've..

During a recent phone inquiry, the receptionist claimed a nurse couldn't assist with a prescription (which was incorrect, as they would involve a doctor), and unhelpfully suggested going to an..

Despite likely being understaffed and overwhelmed, the service I've encountered on multiple occasions has been far from acceptable. Having experienced tonsillitis 8 times in the past year, I'm..

Exceptional team, thorough and attentive service.

The "online triage" system is completely useless! Their response of "we have forwarded your message" has led to absolutely zero action. What's the purpose of such a pointless process?

Arrived at the medical office by 8:30 for what was supposed to be an 8:45 appointment, already running over 15 minutes behind schedule

I've recently transferred from an excellent medical practice in Braintree to this one, and I'm completely puzzled by the negative feedback I've seen elsewhere. In my experience, the staff have been..

I've been with this medical practice for 6 years, and as my health declined, I became disabled and homebound. After breaking my femur and spending weeks in Broomfield Hospital, which was excellent,..

Contacting this medical practice by phone is nearly impossible. When you finally get through, either all appointments are booked or the non-medical receptionist dismisses your urgent health concern..

Deducting stars for this terrible experience. My elderly grandmother reached out seeking guidance and support regarding a health issue, only to be met with an incredibly insensitive and dismissive..

You are despicable. My friend's mental health has deteriorated, and I hold you directly responsible for your failure to schedule appointments.

After relocating to the area, I was apprehensive about finding a suitable medical practice. Previous experiences had been inconsistent, and seeing a two-star rating for the only available surgery in..

I've spent an exhausting three hours on hold trying to schedule an appointment, only to be told "everything is fully booked today." Absolutely frustrating and completely unacceptable!!!