Northgate Medical Centre
LD
Lucy D. 3 years ago • From Google
Bad
A few of the doctors at this practice are excellent. However, the appointment process has dramatically deteriorated since the Covid lockdown. Securing a consultation is now virtually impossible. The receptionists have positioned themselves as gatekeepers and self-proclaimed medical experts. Their performance is inconsistent, and encountering a difficult staff member like Janet means receiving zero assistance. They display complete lack of empathy. It's unfortunate that the competent staff members are so rare. Attempting to speak with the practice manager is met with outright refusal. The medications manager seems perpetually absent. The stress of trying to book an appointment simply isn't worth the effort. Moreover, annual blood tests, which were previously considered crucial for ongoing medication management before Covid, have now completely disappeared. The practice manager urgently needs to address the superiority complex prevalent among the reception staff.
GB G.