AU

Anastasija U. 4 years ago • From Google

Rating

Bad

Terrible service and impossible to book an appointment

I share the frustration of previous reviewers. It's impossible to reach the surgery by phone. An automated message claims they're experiencing high call volumes and directs patients to use e-consult, then abruptly disconnects the call. 🤷🏻‍♀️ This seems like a deliberate strategy to dodge addressing a serious issue. I require an appointment, but the e-consult process is extremely time-consuming and cumbersome. What is the practice management team thinking? Do they believe ignoring patient calls will make people simply give up and seek care elsewhere, like emergency departments or urgent treatment centers for issues that should be handled in primary care? From what I've gathered, this problematic voicemail system has been in place for at least three months, and the situation is only deteriorating. The local Clinical Commissioning Group should not permit such unacceptable patient communication practices.

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