The Laurels Surgery

Extremely disorganized medical facility. Completely lacks a proper complaint resolution process. Attempting to schedule an appointment by phone in the morning results in constant disconnections due..

Underwent ear syringing due to significant blockage. Grateful for the procedure and its effectiveness.

I've been a patient at this general practitioner's office for quite some time. While the doctors themselves are fine, the lack of deaf awareness training is appalling. Staff members display..

I want to express my gratitude to Nigel (the GP Receptionist) and Dr Peter Colin at The Laurel's today. Nigel was exceptionally helpful in arranging an urgent appointment for my mother, and Dr..

If I could award zero stars, I absolutely would. The surgical practice is absolutely atrocious. There are no physicians available and no way to schedule appointments. The manner in which they've..

Appalling medical procedure, with the front desk staff being courteous. However, when the physician finally returns the call—after a delay of approximately 4 to 5 days—my partner is deeply..

This is by far the worst surgery I have ever encountered in my whole lifetime.. the staff are an absolute disgrace, the try to cover up their own mistakes by trying to blame the patient, I have had..

Based on our personal encounters, our interactions with this medical practice have been entirely satisfactory. We've consistently been able to secure physician consultations when necessary or been..

I'd award zero stars if possible. The older reception staff (specifically at Glan Clwyd, who've been called bulldogs) consistently fail to forward crucial hospital correspondence and claim no..

A complete mockery of healthcare. This establishment deserves shutting down. It's practically non-functional since securing an appointment seems impossible. Any positive feedback about this place..

I've just joined this medical practice and I'm thoroughly satisfied. The general practitioners are attentive and provide appropriate care, the nursing staff is personable and meticulous, and the..

This medical practice discriminates against those with standard working hours. If you're employed, securing an appointment becomes practically impossible. My daughter was actually told by the..

This medical practice is an utterly abysmal representation of healthcare... I wish I could rate it below zero, which is precisely what it merits. After spending over a week attempting to schedule an..

This medical facility has become incredibly hazardous to your well-being, with scheduling appointments being virtually impossible regardless of your medical condition or severity of symptoms. If you..

I called early in the morning and encountered an incredibly frustrating experience. After making 52 separate attempts to even enter the telephone queue, by the time I finally got through at 8:23am,..

Absolutely dreadful medical practice with a completely broken system and abysmal customer service. The front desk staff operate like defensive shields, constantly manufacturing reasons to prevent..

Getting to Spain would be faster than reaching their reception desk. I wasted almost two hours trying to connect today and still couldn't get through because the call drops after 55 minutes. How are..

On 20/12/2022, I attempted to contact the surgery regarding my 103-year-old patient, initially calling at 12:30 PM only to be informed that they were closed and would reopen at 1:30 PM. After..

scheduling here is an absolute nightmare. seems like you need to be on death's doorstep just to secure a consultation with a healthcare provider.

I arrived at the medical practice before its official 8:00 am opening, positioning myself second in line. After waiting for half an hour, I was informed that all available appointments had been..