AM

Abu M. 4 years ago • From Google

Rating

Bad

Terrible service and impossible to book appointments

This medical practice is absolutely terrible. Scheduling an appointment is an exercise in frustration. The only way to book is by calling precisely at 8:30am on the same day, with no alternative booking methods. Their phone system is a nightmare - constant busy signals, then a 30-minute hold time that typically ends with the call dropping unexpectedly. The receptionists show zero follow-up or customer service, never attempting to reconnect or help. I've wasted countless hours trying to secure an appointment, and after months of unsuccessful attempts, I'm finally done. They used to be a top-tier surgery in Luton when I first joined in 2009, but have dramatically declined in quality and professionalism over the years. I'm officially switching providers after over a decade of loyalty.

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