Swanpool Medical Centre

They might try to be as accommodating as possible during patient registration, but scheduling an actual appointment seems impossible. They consistently claim the doctor's schedule is completely..

Avoid this place at all costs! Despite showing as open on Google, it's actually closed. The business never operates during its listed hours. Find an alternative option.

Suddenly, I've noticed a shift in the atmosphere at this place. The front desk personnel have become genuinely pleasant and accommodating. The new medical professionals - a female and male doctor..

Complete waste of time dealing with this medical practice's morning phone call. Wasted nearly 40 minutes stuck in a queue, only to be dismissed by unhelpful and discourteous front desk staff with..

The receptionist at SwanPool Medical Centre is absolutely terrible. She consistently refuses to schedule appointments for patients. No matter if you arrive early in the morning or call right at..

Absolutely terrible service, spent four consecutive days attempting to schedule a phone consultation. I diligently call right at their opening time of 8 AM, and after enduring a 15-20 minute hold,..

Every single visit here is a scheduling disaster. My mother was left waiting over half an hour beyond her scheduled time, and the staff displayed zero professionalism or courtesy. Their complete..

Unable to secure an afternoon slot. I've never encountered a general practitioner with such limited availability, restricting appointments solely to morning hours. The receptionist's conduct was..

It pains me to even rate this place. I'm utterly baffled how they continue to operate given their shocking incompetence! During recent months, my elderly parents have been forced into emergency..

If you enjoy medical professionals who keep you waiting well past your scheduled time and then attempt to fabricate excuses about calling earlier, when your phone records clearly contradict their..

Attempting to communicate with a doctor at this practice is utterly futile. The front desk staff are completely heartless and lacking any semblance of compassion. If you have a serious medical..

Receptionists display terrible attitude! Employees are discourteous Limited selection of quality treatments, just two at most! Appointments? More like total chaos!!!!

The front desk staff here are drunk on authority. I've never encountered such an unpleasant, demeaning, and arrogant attitude from any other business's reception team. These individuals seem to..

The company continuously misled me, claiming they hadn't received my care plan, forcing me to call back multiple times regarding medication authorization that required a doctor's signature. During..

Utterly frustrated, my elderly wife, 80 years old and recently fitted with a pacemaker, has been battling persistent diarrhea for over a week. I followed the advised protocol and called 111, who..

Rang precisely at 8am for two consecutive days. Each time, it took a quarter of an hour to get through, only to be informed that no appointments were available and advised to try again the next day...

Completely untrustworthy and incompetent. This establishment doesn't qualify as a medical practice in my view. I made repeated calls precisely at 8 am for five consecutive days to schedule an..

You're unable to schedule an appointment with a doctor at this clinic despite having numerous physicians on staff. I've been attempting to secure a consultation since November. When you call their..

Substandard patient care from this medical practice. My mother has been experiencing respiratory difficulties for a fortnight and has repeatedly attempted to secure a consultation. After another..

Scheduling a consultation here is nearly impossible, and when you finally manage to get one, the staff seems to be doing nothing more than searching your symptoms online. The facility itself appears..