Carpenters Practice
GW
Gloria W. one year ago • From Google
Bad
I previously appreciated this medical practice, but their service has dramatically declined. Their new booking system is so overwhelmed that available appointments vanish by 7:45am, despite booking opening at 7:30. They've clearly taken on too many patients while providing terrible service. The app is practically unusable, and when you attempt to call, staff try to help but are often difficult to reach, repeatedly pushing you to use the ineffective app - which is utterly ridiculous advice. My most significant frustration occurred around a year ago when I urgently needed a referral. This required five phone consultations, two doctor/nurse visits, and multiple reception visits to resolve. The problem stemmed from doctors repeatedly forgetting to complete the referral - how is this even possible? Can't they use a simple notepad or checklist? The staff consistently suggested waiting for a hospital letter without verifying the referral was actually made! I escalated this to management and received a response six months later (an absurdly long time). While they acknowledged mistakes were made, they provided no concrete plan for improvement. Perhaps implementing a basic checklist to ensure doctors complete tasks before leaving would help. The level of professional incompetence is frankly astounding.
Ketty T.