Abbey Road Surgery

I consistently receive top-notch customer service from the staff at Abbey Road, which is a welcome change after switching from another practice with discourteous front desk personnel. The team..

Absolutely terrible service. Securing a consultation is practically impossible. You're forced to call just before opening hours, only to be greeted by an extensive Covid-19 recorded message. When..

Scheduling a visit to this place is an absolute nightmare - if the rating system allowed it, I'd rate them below zero. The appointment booking process is so challenging, it feels like you've got..

Limited parking availability is a significant issue here. Securing a spot for an appointment becomes challenging, especially since street parking is restricted by yellow line markings.

These general practitioners are absolutely terrible. They completely disregard patient input, constantly interrupting and talking over me, and demonstrate a total lack of professional competence in..

The front desk staff are extremely poor. In contrast, the general practitioners are exceptional. I have great appreciation for all the doctors, who consistently demonstrate helpfulness. The medical..

Substandard treatment of senior residents. There's a complete lack of concern and immediacy regarding this facility, which fundamentally fails to meet its core responsibilities and operational..

Terrible customer service, particularly from the blonde receptionist who displays an appalling attitude. She comes across as extremely discourteous, haughty, and dismissive, showing zero empathy or..

can't ever get an appointment and they seem completely clueless about their job

I despise contacting this practice. I've endured illnesses rather than reach out & have only communicated on family's behalf. Telephone communication is an absolute exercise in futility. Excessively..

After more than a decade of consistent prescription renewals, they've abruptly halted my repeat medication and now demand that I physically appear at the medical practice every single month to..

Dr. Ally seems discriminatory, and the reception staff are unhelpful, whereas Dr. Newile stands out as the clinic's best physician. Attempting to schedule an appointment by phone results in a..

The quality of service here continues to deteriorate daily! I've been desperately trying to schedule a doctor's appointment while battling an illness for an entire month! Staff repeatedly claim..

An absolute zero-star experience with this utterly pointless surgical procedure. The communication is a complete shambles, with departments seemingly operating in total isolation. They repeatedly..

Absolute nightmare of a medical practice! Their entire staff is completely incompetent, especially the front desk personnel who seem clueless about basic procedures. I'm astounded they were ever..

The administrative procedures and customer service here are abysmal, with staff displaying a shocking lack of empathy and professionalism, save for a rare few. Only two physicians and the nursing..

Completely dissatisfied with the customer service and the incredibly unprofessional demeanor of the employees.

I want to express my sincere gratitude to Dr. Ally, who I consulted with recently. During our appointment, she demonstrated remarkable patience and carefully walked me through the details of my..

The ABSOLUTE WORST and most unprofessional staff employed by government healthcare facilities!!! Completely unable to grasp the fundamental concept of patient care!! Incredibly terrible encounter..

I've been attempting to reach the doctor's office since early morning, but I'm unable to connect with anyone. When I visited in person, I was informed that appointments are exclusively available via..