Quayside Medical Practice
JW
J W. 8 years ago • From Google
Bad
The medical practice's service is deteriorating rapidly. My father called this morning seeking a telephone consultation or home visit due to a broken ankle preventing his travel. I pursued them four times with no doctor response. They claim a system number error prevented contact, despite previous successful calls. They had only one doctor covering the entire practice today. Past 7:30 PM, no doctor call, forcing me to contact 111. Update A surgery partner finally rings at 9:30 PM, suspiciously after my negative review. The doctor promised a stronger painkiller prescription, supposedly ready for morning collection. Upon collecting the prescription, the receptionist provides multiple scripts without pain medication, only my father's regular medicines. Returning to the surgery, the receptionist initially insists she provided the correct prescription. After repeatedly checking her computer screen without success, she only locates the correct medication when I become visibly frustrated. These receptionists demonstrate complete incompetence. Another staff member emerges with a condescending attitude, claiming they're doing their best, after repeatedly failing to locate the correct prescription through computer searches and ultimately resorting to manually searching paper files.
Stephanie S.