Pinfold Medical Practice

My father recently died, and my mother was supposed to assist the GP in pronouncing his death via a video consultation with a doctor from the practice. Given that her husband had passed away just an..

I attempted to schedule an appointment by phone on multiple occasions. During my initial attempts, starting at 8 AM, I was told no physicians were available. On my second try, calling 29 times from..

I received an immediate response when I called, and the front desk staff was incredibly accommodating. As a first-time patient, I managed to schedule my appointment and resolve all my inquiries in..

I'm puzzled by the critical feedback circulating online. In my experience, this medical office consistently demonstrates exceptional customer service and goes above and beyond to accommodate..

My initial encounter was far from pleasant, thanks to Jasmeen at reception who consistently appeared irritated and ill-tempered. To begin with, they managed to misspell my name three times...

Absolute discourtesy displayed by the receptionist during our phone interaction made scheduling an appointment completely impossible

Endured a 45-minute wait to speak with staff, completely unacceptable, I'm definitely switching providers due to their extremely unprofessional service.

I cannot endorse undergoing this particular surgical procedure.

My elderly mother, battling cancer during a pandemic, was attempting to discuss a recurring prescription with the front desk staff. The receptionist, I believe her name was Yasmina, displayed an..

This medical practice is arguably the most terrible in the United Kingdom. The healthcare providers are completely inept, and I strongly advise keeping children and vulnerable individuals far away...

During her house sale and relocation to Loughborough to be close to her remaining family, my mother suffered a two-part ankle fracture in Kent while inspecting her property and collecting mail. The..

The facility is experiencing a critical deficiency in essential medical supplies, and the personnel demonstrate a notable lack of professional engagement. Leadership is not meeting the requisite..

Blood draw on 4/7/2023. This was hands down the most comfortable blood test I've experienced. While blood tests are typically not too painful, this phlebotomist was exceptional - I truly didn't feel..

Scheduling here is a complete nightmare. Every morning, I'm stuck on hold for well over 40 minutes immediately after they open, only to be informed that all appointment slots are gone. When I..

Call time 10:14 14/08/2023 Disconnecting a call while the customer is still mid-sentence is absolutely unacceptable. This is particularly egregious considering the extensive wait time required just..

The front desk personnel display a distinctly unwelcoming and discourteous demeanor, seemingly ill-suited for customer service roles. In stark contrast, the physician I consulted was exceptionally..

Frustrating process at the general practice - Made two attempts prior to 5 pm to locate staff members who could accept my paperwork, but without success

What level of unprofessionalism exists among the receptionists at this supposedly professional medical centre? While the physicians themselves are courteous and supportive, the front desk staff are..

Rude and unwelcoming front desk staff. Completely indifferent, I'm frustrated that I'm being dismissed when all I'm seeking is genuine compassion and understanding regarding my medical concerns.

Every single time I've reached out by phone, the staff answering have consistently been incredibly supportive, and I've always successfully secured appointments when needed, particularly for my..