TG

Thomas G. 2 years ago • From Google

Rating

Poor

Terrible service and lack of communication at madryn

The reception staff displayed extremely poor customer service, being sarcastic when they mistakenly cancelled our appointment without any notification. Our 4-month-old baby wasn't feeling well, so we visited the day before her scheduled vaccination to request a health check and potentially reschedule. The GP at that time assured us she was fine to receive her injection the following day. We then came in today - during horrendous weather conditions - carrying our sick infant, only to discover the appointment had been cancelled without any communication. After I voiced my complaint, they brought a GP to administer the vaccination, who then claimed her fever was too high, despite it being lower than the previous day's temperature. I've been with Madryn House for 32 years without prior issues, but in just 4 months with my baby, we've experienced multiple problematic situations.

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