Gables Surgery
SM
S M. 4 years ago • From Google
Bad
I've been a patient at Gables Surgery since birth, and it's deeply disappointing how dramatically the practice has deteriorated since Dr Ghosh's retirement. The current doctors seem indifferent and rely solely on digital platforms, while the nursing staff appears completely ineffective. I attempted to schedule an appointment for my child through the app, clearly indicating it was for my child who cannot have their own account. However, the reception and nursing staff showed zero interest and on the appointment day, they suddenly declared the appointment was with the nurse, not a doctor. The nurse remained utterly confused, repeatedly insisting the appointment was for me, not my child. During another visit, while physically present at reception to book an appointment for my child and myself, the staff bizarrely directed me to use the app or phone. It's ridiculous - I'm standing right in front of them, yet they're pushing me towards digital channels. This technological obsession is completely absurd. The surgery has completely lost my respect. What was once an exceptional medical practice, run by professionals who genuinely cared, has devolved into a place staffed by pseudo-doctors more concerned with their personal convenience and digital workflows than patient welfare. I'm definitively changing surgeries. My advice: avoid this place entirely. When you genuinely need medical assistance, you'll find nothing but frustration and indifference here.
Jade l.