Heartwood Medical Practice
CS
Clara S. 11 months ago • From Google
Poor
Quality has drastically declined. Scheduling is a mess - calls aren't processed correctly, and when arriving, records aren't in the system. The doctor claims prescriptions are completed, but nothing materializes. Hospital notes are left unread by physicians. Receptionists spend excessive time chatting, then claim appointments are missed due to their own delays. We need to restore the previous standard of care and reduce appointment waiting times to one month. The Woodville overflow area should be utilized, and Saturday appointments should be implemented. Clinicians should handle routine matters, not new diagnoses. Blood tests for teenagers should return to being conducted at the doctor's office, as before. Despite official government paperwork, we're all human. It's time to reinstate the care we deserve - that's the fundamental purpose of healthcare professionals. Medical staff must actively listen to patients and commit to meaningful improvements. These reviews should drive positive changes, not be disregarded.
Karen H.