Hereford Medical Group
RR
Rob R. one year ago • From Google
Poor
Having two elderly parents, I've found the service from Hereford Medical group to be extremely disappointing. I'm constantly stuck on hold for an absurd duration, only to be told no doctors are available and to try again tomorrow. While the staff are commendable once you actually see them, it seems the investment in an impressive facility has negatively impacted their staffing resources. Review update 15/06/2025 (3 years later) We recognize the immense pressure facing the NHS and its dedicated staff. However, the management's decision to completely close the practice one entire morning per week for training is baffling. Furthermore, during weekends when medical assistance is most critical, their online contact form is inexplicably unavailable (15/06/25). This clearly demonstrates a fundamental management failure, especially considering the number of patients needing medical attention or wanting to express health concerns. The burden ultimately falls on Hereford A+E, who must absorb Hereford Medical group's patient overflow. There's an urgent need for new management to run this Medical Centre effectively, prioritizing both patients and their excellent staff. I'm aware the likely response will be to contact them directly, but unfortunately, this remains the only avenue to voice and potentially address these significant concerns.
Deborah S.