DH

Dave H. 4 years ago • From Google

Rating

Bad

Terrible service and misleading online booking system

This online booking system for telephone consultations is a complete sham. You schedule an appointment at a specific time, but they treat it as a loose suggestion for the entire day. When I inquired why the GP hadn't called at the designated time, the receptionist claimed it wasn't a fixed appointment, but rather a queue number. I pointed out the PM clearly marked on my booking, which they absurdly denied despite my screenshot proving otherwise. Not only do they fail to honor appointment times, but the staff also blatantly lie. There's no direct contact for the practice manager, and to even submit a complaint, you're required to purchase Office 365 just to open their complaint form. The incompetence seems bottomless. Face-to-face appointments are perpetually unavailable, yet I'm told I must see a GP for a medication review. How can a review happen without an actual appointment? How am I supposed to manage without my critical medication? This practice desperately needs investigation and should be placed under special measures until they can perform the basic services they're funded to provide.

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