Limelight Health And Wellbeing Hub
IA
Ijaz A. 4 years ago • From Google
Bad
Clearly, patient care is not a priority here. Scheduling an appointment is a nightmare. I submitted a video call request through askmy GP this morning, which initially seemed successful. However, the Patient Co-Ordinator processed the request without any patient interaction, and I received an impersonal email stating the request was completed. Getting a consistent, straightforward response is impossible - each staff member provides conflicting information about the same issue. When I attempted to reach the patients service manager, I repeatedly called the surgery, only to be told repeatedly that the manager was occupied and would call back "soon". Three months later, I'm still waiting for that promised call. While I acknowledge there are other patients, when someone finally does engage, they should genuinely listen to medical concerns instead of dismissively brushing patients aside.
Josh Y.