AP

Alisha P. 3 years ago • From Google

Rating

Bad

Terrible service and no help for my knee pain

I've been trying to secure a medical appointment since March 31st, calling precisely at 8am every single day until April 6th, but without success. On Wednesday, I was advised to contact 111, which then directed me to A&E. I spent 5 grueling hours waiting before being seen, ultimately receiving a 7-day naproxen prescription to manage my pain. The nurse explicitly noted the urgency of obtaining a GP appointment. When I called again on April 6th, explaining my A&E visit and prescription, the receptionist was completely indifferent and scheduled me for the following Tuesday. I'm absolutely furious that despite calling at 8am sharp for six consecutive days, I've been unable to secure an appointment. I start work at 8am daily, making walk-in visits impossible - a fact I've repeatedly explained. My physically demanding job requires me to be on my feet constantly, and this knee pain is severely impacting my work performance. The healthcare system's response is utterly unacceptable and demonstrates a complete lack of patient care.

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