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Sarah S. one year ago • From Google

Rating

Bad

Terrible service and no support for existing patients

What's the use of claiming you're accepting new patients when you can't even accommodate your long-time patients? I've been with this medical practice since childhood, and it has seriously deteriorated. Nobody seems interested in listening to my situation. As a single mother with a 7-month-old, I have no one to watch her, so I can't just spend endless hours in the emergency room. If I contact 111, I'll likely be directed to A&E or a walk-in center, where I'll again have to wait for hours with my infant while feeling unwell. The receptionists never truly hear you out; they immediately respond with "no appointments available" and suggest calling 111 or visiting a walk-in clinic. It's absolutely ridiculous! Stop admitting new patients and instead concentrate on providing better care and priority to your existing patients. This is precisely why I avoid calling the doctors - I can never get the assistance I need and cannot depend on them to help me when it matters.

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