SB

Shanique B. 8 years ago • From Google

Rating

Bad

Terrible service and racist attitude at gp clinic

My initial visit resulted in being turned away due to forgetting my NHS number and lacking a previous GP. On my second attempt, a staff member assured me I only needed my passport and proof of address. After retrieving those documents, I encountered an incredibly unpleasant woman. Despite explaining that another staff member had previously confirmed my documentation was sufficient, she adamantly claimed I must have a doctor. She repeatedly refused to accept my form and insisted I contact health services, even reluctant to provide their contact information. When I called, they immediately informed her that they cannot deny me service, especially given my pregnancy. Once confronted with this information, her attitude dramatically changed. I've never experienced such unprofessional treatment in all my years. If not for my baby, I would absolutely avoid this GP practice. It was painfully evident that the woman's behavior was motivated by racial prejudice, and she was dismissive from the moment I arrived. No one should be discriminated against based on race, and I will be filing a comprehensive complaint about this unacceptable experience.

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