AE

Amin E. 6 years ago • From Google

Rating

Bad

Terrible service and racist receptionists at surgery

This medical practice was previously one of the best in Sparkhill, with excellent doctors and undoubtedly the most helpful receptionists. Currently, the doctors remain competent. HOWEVER, THE RECEPTION STAFF ARE TERRIBLE. EILEEN IS A DISCRIMINATORY INDIVIDUAL WITH NO RESPECT. WHEN YOU ENTER, SHE TREATS YOU AS IF YOU ARE INVISIBLE AND NONEXISTENT. SHE DEMONSTRATES COMPLETE DISREGARD, PARTICULARLY TOWARDS NON-WHITE PATIENTS. HER BEHAVIOR SUGGESTS CLEAR RACIAL BIAS, BEING PLEASANT ONLY TO WHITE PATIENTS WHILE DISMISSING OTHERS. IF YOU'RE BROWN, YOU WAIT; IF YOU'RE BLACK, YOU'RE PUSHED ASIDE. SELINA IS EQUALLY UNPROFESSIONAL, REPEATEDLY HANGING UP PHONES AND LEAVING CALLERS UNANSWERED OR STUCK IN LONG QUEUES. SHE BRAZENLY CLAIMS THAT INFANTS AND TODDLERS ARE NOT PRIORITY PATIENTS. AVOID THIS FACILITY AT ALL COSTS. EVEN IF YOU'RE CRITICALLY ILL, THEY'LL SIMPLY INSTRUCT YOU TO SCHEDULE AN APPOINTMENT FOR NEXT WEEK. THE MANAGEMENT IS INCOMPETENT - IF SHE CAN'T MANAGE HER OWN LIFE, HOW CAN SHE POSSIBLY MANAGE A MEDICAL PRACTICE!

Other reviews for Springfield Surgery