CN

Casey N. one year ago • From Google

Rating

Bad

Terrible service and rude doctors at trinity medical

I rarely post negative reviews, but I feel compelled to share my ongoing challenges with this medical practice. Regrettably, this appears to be one of the most poorly managed GP surgeries in Brighton and Hove. Securing a doctor's appointment is incredibly difficult, which I acknowledge is a widespread issue across many practices. However, Trinity Medical Centre takes this frustration to another level by categorically refusing to schedule any future appointments, even months in advance. Their appointment system requires calling precisely at 8:00am, followed by an hour-long hold, with no guarantee of actually obtaining an appointment. When I finally managed to secure a consultation, the doctor's demeanor was shockingly unprofessional. From the moment I entered, I was made to feel rushed and insignificant, constantly reminded of the strict 10-minute time limit. Despite booking the appointment for a specific concern, I was prevented from discussing additional health matters. The physician's approach was so dismissive that I was constantly interrupted, unable to complete a single sentence. The experience was so demeaning that I left the consultation in tears, feeling completely disrespected and unheard. I cannot emphasize enough how strongly I advise against choosing this surgery. :(

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