Stamford Hill Group Practice
EJ
Emma J. 8 years ago • From Google
Bad
The staff here are incredibly discourteous. They desperately need comprehensive retraining or should be replaced entirely. Getting an appointment with my own physician always turns into a confrontational interaction with the front desk personnel. I consistently inform the staff that I record all communications to prevent future misunderstandings, especially after being offered a distant appointment three weeks out and being told my medical concern wasn't precisely an emergency. What actual medical expertise do these receptionists possess?? I explicitly stated it was an urgent matter, yet they initially insisted on scheduling me weeks later. I pointedly reminded them that I document all calls and that any potential consequences would be their responsibility. I was then instructed to hold... and miraculously, a sudden cancellation appointment became available. (The entire situation is absolutely absurd)
Leah W.