SS

Sarosh S. 4 years ago • From Google

Rating

Bad

Terrible service and rude staff at barking centre

I want to share my recent unsatisfactory encounter at Child & Family Centre Barking. While I recognize the covid-related restriction of one accompanying adult during child vaccinations, I find it unreasonable that the other parent is forced to wait outdoors in harsh, inclement conditions. This practice potentially risks parents' health and could subsequently expose children to illness. Given that appointments are scheduled, there seems no valid reason why an additional parent cannot utilize an indoor waiting area. Furthermore, I must highlight the unprofessional conduct of the ground floor receptionist. She was extremely hostile, threatening to involve law enforcement and remove me from the premises. Her justification of covid protocols rang hollow, as she herself was not wearing a mask while interacting with visitors. Her approach was confrontational and inappropriate, especially when dealing with concerned parents. This interaction caused me significant emotional distress. I sincerely hope these issues will be thoroughly investigated and addressed. I have already informed the relevant NHS governance authorities about this unacceptable experience.

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