RD

Ricco D. one year ago • From Google

Rating

Bad

Terrible service and rude staff at local gp surgery

I've been a patient at this medical practice for nearly three decades, and the quality has dramatically deteriorated. The reception staff, particularly Mary, are incredibly discourteous and dismissive. When I visited to inquire about blood test procedures and necessary forms, I was met with eye rolls and condescending remarks. I mentioned my previous experience of easily booking a blood test and receiving a slip, but the receptionist rudely directed me to book online and register, dramatically rolling her eyes when I sought clarification about the specific website. She aggressively emphasized "the cedar practice" in a tone that suggested I was incompetent. Furthermore, she informed me that no appointments were available until March and when I requested to schedule a consultation with a GP regarding additional health concerns, she begrudgingly asked for my birth date. She then proceeded to challenge the necessity of my appointment, stating in a dismissive manner that it was "a waste of everyone's time" and that I should simply book the blood test online. This interaction is not an isolated incident, and I am seriously contemplating changing healthcare providers due to the consistently unprofessional and hostile treatment I receive.

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