PP

Philip P. 2 years ago • From Google

Rating

Poor

Terrible service and rude staff at medical practice

I called this morning to discuss my medication situation, as I've been waiting two months for a medication review. I'm unable to access my medication through the NHS app as usual due to this pending review. I've been calling for the past three months, and the staff I previously spoke with were pleasant and supportive. However, today on 7/9/2023, I encountered an individual who was extremely rude and condescending. I am thoroughly dissatisfied and will be emailing the practice's complaint department to file a formal complaint. I strongly recommend that such staff members undergo customer service training, as this behavior is completely unacceptable. Mr. P. Parr.

Other reviews for Balderton Primary Care Centre