Leyton Healthcare
Charlene C. 2 years ago • From Google
Bad
Terrible service and rude staff at medical practice
The reception is absolutely dreadful, and today marks my breaking point with this practice. The phone staff are condescending and unhelpful. I acknowledge missing a telephone appointment was my error, but they provided zero notification about its timing. While there was a date mentioned for their call, I didn't anticipate it would happen within an hour of submitting my e-consultation. When I attempted to reschedule, the receptionist casually mentioned they typically send a text alerting patients about imminent calls. Seeking an emergency appointment due to worsening symptoms, despite having a scheduled consultation later in the week, I encountered another dismissive staff member. She repeatedly emphasized my missed appointment, insisting they don't send reminder texts and that I should have been prepared for an unexpected call. Her confrontational attitude was particularly distressing when I'm already feeling unwell and emotionally vulnerable. This medical practice desperately needs to overhaul their telephone consultation procedure. The complete lack of clear communication and scheduling specifics is unacceptable, and while I now understand their process, the entire experience has been fundamentally unfair and unprofessional.
The front desk staff were incredibly friendly and went out of their way to assist me.
Leyton Healthcare
echo o.
The phone connection is absolutely abysmal - it drops every single call I attempt to make! It's mind-boggling how you practically need to dial a hundred times just to have a slim chance of reaching..
Leyton Healthcare
alina v.
Absolutely terrible customer support! I am thoroughly frustrated and let down!
Leyton Healthcare
Foos O.
Absolutely terrible general practice clinic. The medical staff demonstrate a complete lack of competence, and there's a total breakdown in communication between the administrative staff and..
Leyton Healthcare
JAMIE F.
Absolutely appalling service! Getting an appointment with a doctor seems impossible, and the receptionist's attitude on the phone is terrible. They rarely pick up, and when they do, you're left..
Leyton Healthcare
Janair B.
Absolutely the worst general practitioner I've ever encountered. It's baffling how this medical practice continues to operate with such incompetence. There's zero coordination, zero follow-up, and..
Leyton Healthcare
le l.
Absolutely terrible service! The medical staff were completely unhelpful and displayed an incredibly poor attitude. Their professionalism was seriously lacking. To make matters worse, the facility's..
Leyton Healthcare
Pixelx1x X.
The front desk staff demonstrated a severe lack of empathy and professionalism, which is particularly unacceptable in a healthcare setting. Those employed in the National Health Service should..
Leyton Healthcare
Aliona S.
An absolute disaster of medical care that completely fails to meet even the most basic standards of patient treatment and professional service.
Leyton Healthcare
abdul A.
The front desk staff displayed an appalling lack of professionalism and courtesy. My daughter, who has type one diabetes, was given an incorrect prescription, and when I inquired about the delay, I..
Leyton Healthcare
Louisa P.
I don't have any issues with the medical practice's actual services, but I was unable to attend my scheduled appointment due to transportation challenges. The main frustration stems from the absence..
Leyton Healthcare
Nabil z.
Appalling Customer Service! The receptionist's behavior on the phone is absolutely shocking. I cannot comprehend how someone like this is permitted to work in the NHS, and I'm astounded they were..
Leyton Healthcare
Sarah H.
I've encountered unprecedented levels of discourtesy from the employees. Typically, I avoid writing reviews, but the appalling manner in which the reception staff addressed me compels me to speak..
Leyton Healthcare
Faeza M.
I was quite satisfied with their service - they were responsive when I called and consistently scheduled appointments as promised. Additionally, the team members were friendly and accommodating.
Leyton Healthcare
Asdaq S.
An absolute disaster. I'm desperately attempting to switch to private healthcare, yet they're making this process incredibly difficult. I submitted an e-consult to obtain my medical records for my..
Leyton Healthcare
Kim N.
Utterly appalling medical treatment. As a healthcare professional, one should demonstrate compassion and understanding. I've been battling seizures for four years, consistently reaching out to my..
Leyton Healthcare
Baaz B.
The front desk staff at Leyton Health Care consistently display a discourteous and uncooperative demeanor. Patients find it challenging to obtain information or schedule consultations due to their..
Leyton Healthcare
Ileana A.
The reception staff are absolutely incompetent and clearly unqualified for their roles. If I could file a complaint about them daily, I absolutely would. Their service is utterly terrible. While the..
Leyton Healthcare
Laura c.
Steer clear of this general practitioner if you value your well-being and medical care.
Leyton Healthcare
Steve D.
I reached out to the medical office, and Fahara took my call. Initially, I was ready to be quite assertive because of a communication from another organization, but she attentively heard me out as I..
Leyton Healthcare
Sebastian B.