The Chesser Surgery
AS
Anzwara S. one year ago • From Google
Bad
The reception staff at this surgery are discourteous and unprofessional, displaying a condescending attitude towards patients and their families. They act as if they're above reproach and become defensive when confronted about their mistakes. My 7-year-old child relies on anti-seizure medication, and despite submitting prescriptions promptly through the system, they consistently create delays with various excuses. I've been forced to repeatedly contact the pharmacist, surgery, and multiple staff members to resolve these issues. Their failure to forward prescriptions leaves the pharmacist unable to help. Today, when I called about a prescription, the receptionist aggressively accused me of requesting it too early, shouting and talking over me without listening to my concerns. Her confrontational approach prevented any constructive dialogue. The manner in which she handled the situation was completely unacceptable. While the surgery itself might be competent, these receptionists are seriously damaging its reputation through their unprofessional behavior.
Julie S.