AZ

Angela Z. one year ago • From Google

Rating

Bad

Terrible service and rude staff at this medical practice

This practice has dramatically declined from its previous high standards! I'm deeply disappointed that an email I sent on September 29th remains unanswered, and now it's January. The receptionists display shocking rudeness, particularly towards individuals with limited English proficiency. (A family member experienced this) When I called seeking a numbing cream for my two-year-old son, I was abruptly told I should have collected the prescription when initially sent. I explained that this was impossible because his blood tests were scheduled two to three months in advance. The receptionist, Sadiqa, seemed more concerned about me "interrupting" her than showing any compassion for my situation. I was simply trying to communicate that this cream was urgently needed for my young child, and I was merely requesting a courtesy from a doctor to forward it to my pharmacy. When I attempted to speak with the practice manager, I was informed she was unavailable - which seems to be a perpetual state. I then requested the deputy manager, only to be told she was also absent. I've been patient, but it's becoming increasingly clear they are unwilling to maintain the professional standards they once upheld.

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