Elizabeth Street Surgery
OO
O O. 3 years ago • From Google
Bad
My initial encounter with the surgery, as a patient for less than three weeks, was shockingly substandard. I dedicated three hours today to resolving prescription-related complications. The staff appeared completely clueless and unable to provide any meaningful explanations. After persistently advocating for myself for three hours, I finally received an urgent call from Anton Lynn, the clinical lead, who disclosed that their pharmacist had erroneously transcribed my prescription, omitting critical treatment items, consequently preventing me from ordering them. Had I not been so insistent, these issues would have remained unresolved. A particularly alarming incident occurred during my initial 55-minute visit when a member of the public vomited on the floor, and I was simply instructed to move away. Astonishingly, no cleaning attempt was made during my entire visit, with only a wet floor sign present. Children and families were walking around the contaminated area, and I personally had to warn other visitors about the hazard. Nikki, the supervisor, repeatedly tried to dismiss me and seemed disinterested in providing assistance. By refusing to leave and demanding resolution, I eventually managed to address the issues after three hours. This ordeal cost me an entire afternoon's wages due to the clinical staff's incompetence. My review reflects this utterly horrific experience, and I sincerely hope it does not represent the future care I will receive. Remarkably, I was even offered the opportunity to register elsewhere, despite their complete negligence being the root cause of my dissatisfaction.
Tara (.