PD

Paul D. one year ago • From Google

Rating

Bad

Terrible service and staff at limes medical practice

Newly added - today, 20/01/2025. Why are the staff at Limes so incredibly unprofessional towards patients? I was verbally attacked over the phone by Louise when I inquired about my missing emergency hospital referral from 8 weeks ago - apparently, Limes never submitted the referral, and they somehow blamed me for questioning this. Unbelievable! I've been with this practice for years, but this recent experience perfectly explains the numerous negative reviews. A straightforward request - a form for an organization I'm involved with - was first submitted on 20th August with a pre-addressed, stamped envelope. The form never reached its destination, and when I followed up, I received nothing but excuses about how they aren't obligated to complete forms, contradictory timelines, and a complete lack of helpfulness or proactivity. I brought in another copy of the form and was told to wait 24 hours and collect it myself. When I called to check its status, I was met with pure obstruction - I was informed the designated doctor was away for two weeks. Clearly unacceptable. After persistent pressure, I secured a promise that another doctor would complete it. This morning, I collected a sealed envelope, only to discover upon opening it that the form remained totally incomplete. Returning to the surgery, the form was taken to the 'secretaries' and returned to me with a message that the required sections were 'optional'! If I could express my frustration more strongly, I would! They hadn't even filled out the most basic section stating the condition name. This is elementary paperwork, yet seemingly impossible for these incompetent, negative staff. This delay is now directly impacting me, caused entirely by the doctors' surgery. I'm astounded at being treated with such utter contempt.

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