Limes Medical Centre
Paul D. one year ago • From Google
Bad
Terrible service and staff at limes medical practice
Newly added - today, 20/01/2025. Why are the staff at Limes so incredibly unprofessional towards patients? I was verbally attacked over the phone by Louise when I inquired about my missing emergency hospital referral from 8 weeks ago - apparently, Limes never submitted the referral, and they somehow blamed me for questioning this. Unbelievable! I've been with this practice for years, but this recent experience perfectly explains the numerous negative reviews. A straightforward request - a form for an organization I'm involved with - was first submitted on 20th August with a pre-addressed, stamped envelope. The form never reached its destination, and when I followed up, I received nothing but excuses about how they aren't obligated to complete forms, contradictory timelines, and a complete lack of helpfulness or proactivity. I brought in another copy of the form and was told to wait 24 hours and collect it myself. When I called to check its status, I was met with pure obstruction - I was informed the designated doctor was away for two weeks. Clearly unacceptable. After persistent pressure, I secured a promise that another doctor would complete it. This morning, I collected a sealed envelope, only to discover upon opening it that the form remained totally incomplete. Returning to the surgery, the form was taken to the 'secretaries' and returned to me with a message that the required sections were 'optional'! If I could express my frustration more strongly, I would! They hadn't even filled out the most basic section stating the condition name. This is elementary paperwork, yet seemingly impossible for these incompetent, negative staff. This delay is now directly impacting me, caused entirely by the doctors' surgery. I'm astounded at being treated with such utter contempt.
Insufficient attention given to resolving customer concerns and complaints
Limes Medical Centre
M W.
The staff here consistently demonstrate exceptional support and responsiveness. I've experienced top-tier treatment throughout my interactions with this facility.
Limes Medical Centre
Karl H.
My sister warned me that this medical practice refuses to conduct home visits due to the distance where my dad resides. This is despite him being their long-standing patient for years. I'm..
Limes Medical Centre
Richard W.
Throughout my medical journey, I've undergone various procedures and treatments, consistently experiencing top-notch care. My satisfaction spans many years, dating back to the era of physicians..
Limes Medical Centre
Zim W.
In all my two decades residing in the United Kingdom, I can confidently say this medical practice stands out as the absolute pinnacle of healthcare I've experienced. Every single staff member,..
Limes Medical Centre
Kaia B.
While many of the general practitioners are supportive and kind, there are a few who display a concerning lack of professionalism. Additionally, the overall medical practice's administrative setup..
Limes Medical Centre
Don M.
These folks are extremely pleasant and accommodating.
Limes Medical Centre
Emma M.
Following numerous critical remarks about the medical procedure, I wanted to provide insight into my personal encounter. I had several questions concerning my autistic child, and Dr. Poitifract..
Limes Medical Centre
Donna W.
I've relocated multiple times, and this medical practice stands out as the finest I've encountered. The reception staff are delightful, and while I acknowledge that securing appointments can be..
Limes Medical Centre
Simon T.
The medical professionals here are top-notch, provided you can secure a consultation, and the healthcare assistants and most reception staff are wonderfully compassionate. They truly deserve..
Limes Medical Centre
J H.
Dealing with a medical issue for my one-year-old turned into an incredibly frustrating experience. The initial phone call was met with an unhelpful and dismissive female receptionist who took an..
Limes Medical Centre
Jim S.
I brought my autistic son with special requirements to get his blood drawn, and despite an unavoidable 12-minute delay caused by a road accident, we were turned away. The receptionist tried to help,..
Limes Medical Centre
Tom T.
Always ready to assist, consistently understanding. Perpetually occupied!
Limes Medical Centre
Charlene J.
I'd rather not delve into extensive specifics, but this medical practice has significantly deteriorated over the past three years. I feel profoundly disappointed and have consequently switched..
Limes Medical Centre
Charlie N.
I cannot endorse this medical practice. Despite the Blackwell merger supposedly addressing scheduling delays, no tangible progress has been made. Communication and appointment access remain..
Limes Medical Centre
Michaela Z.
I'm compelled to express my deepest gratitude to Dr. Erondu - you are truly an exceptional physician, displaying remarkable compassion and kindness. I am incredibly thankful for all the support and..
Limes Medical Centre
James J.
The medical staff's absence continues to frustrate me. I was sent a communication from Limes instructing me to reach out to the clinic for scheduling. However, when I attempted to do so, an..
Limes Medical Centre
Hazel D.
I want to express my gratitude to the entire staff at Limes for their exceptional care this morning. The receptionist, nurse, and doctor were all incredibly supportive and attentive. I truly..
Limes Medical Centre
Joanne B.
The incredibly friendly front desk team goes above and beyond to assist patients, providing exceptional care and support. Their outstanding dedication and professionalism truly enhance the overall..
Limes Medical Centre
richard j.
The medical professionals performed exactly as expected.
Limes Medical Centre
Derek F.