CM

Cory M. one year ago • From Google

Rating

Bad

Terrible service and staff at priory medical centre

Further Update: as of 13/12/2024 at 2100hrs, the management only responded to my email after I threatened to escalate to CQC UPDATE: as of 13/12/2024, I submitted the required information about my complaint on 6th December 2024, and predictably, no response was received. I even requested a managerial phone consultation, which was completely disregarded. Steer clear of this facility, they are completely indifferent. CQC has been informed of my complaint. We had been patients at Priory Medical Centre for 4 years, initially finding them satisfactory and helpful, but that is no longer the case, leading to our departure in November 2024. The reception staff are unequivocally discourteous and aggressive, with their demeanor being utterly unacceptable both telephonically and in person - the primary reason for our departure. We've observed a significant exodus of staff, and frankly, this comes as no surprise whatsoever. Appointment scheduling is arbitrary, with zero consideration for patient needs. Despite explaining personal circumstances, they demonstrate complete apathy. When a female patient specifically requested a female nurse for her B12 injection and explicitly stated her preference, they still assigned a male nurse, showcasing their profound lack of empathy. We have since transferred to a practice with significantly more compassionate staff who genuinely accommodate individual patient requirements, something Priory Medical Centre catastrophically fails to do.

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