The Cedars Surgery
Laurie D. 4 years ago • From Google
Poor
Terrible service and suspicious review manipulation
I've had to repost my 2-star review after its initial removal. The core issues persist. At our age, my 78-year-old wife and I have yet to actually see or be formally invited to consult with our designated general practitioner. The automated phone greeting misleadingly suggests that a GP handles appointment triage, which is patently false. In reality, the receptionist determines when a phone consultation occurs. I was initially scheduled for a telephone consultation three weeks out. Interestingly, within half a day of publishing my critical review, my appointment was abruptly cancelled, with a new slot assigned that pushed my consultation back an additional week, supposedly due to 'unforeseen circumstances'. I understand healthcare resources are constrained, but medical practices must improve their operational capacity. Each time I contact the surgery, the staff sound overwhelmed and stressed. This level of service is simply unacceptable.
Met an incredibly compassionate healthcare professional who went above and beyond, taking the time to engage in conversation and provide exceptional support during my visit!
The Cedars Surgery
Dave P.
This medical practice stands out with its welcoming and efficient staff. The reception team is particularly noteworthy, offering a warm, supportive approach and demonstrating genuine helpfulness..
The Cedars Surgery
Jackie W.
My rating is specifically for the medical practice (not the National Health Service :-)). This is among the most streamlined, welcoming, and well-managed clinics I've ever been registered with...
The Cedars Surgery
John M.
Rarely do I need to come to this medical practice, and that's a relief, but whenever I do, I'm consistently impressed by their welcoming atmosphere, compassionate employees, and the excellent Dr...
The Cedars Surgery
stewart s.
Dr. Fienny is absolutely incredible - hands down the most exceptional healthcare professional I've encountered.
The Cedars Surgery
gail t.
The front desk staff consistently demonstrate a lack of professionalism and courtesy. After enduring a frustratingly long six-week wait for an appointment, I was met with further disappointment when..
The Cedars Surgery
Rose C.
Exceptional personnel who demonstrate genuine compassion. My loved ones and I have consistently experienced unwavering support.
The Cedars Surgery
Mark C.
I've been to the medical practice multiple times recently (more than in the previous two decades) and consistently encounter staff who are polite, supportive, compassionate, and comforting! I want..
The Cedars Surgery
Veronica D.
Top-notch medical professionals. Welcoming and courteous personnel.
The Cedars Surgery
Heather C.
We've traditionally been impressed with this medical practice, but recent family appointments suggest a shift towards cost-cutting measures. While I recognize the immense challenges facing our NHS..
The Cedars Surgery
CJ C.
Spotless environment with a contemporary feel and welcoming personnel. Parking is conveniently available. Morning scheduling can be challenging, though online booking seems to offer an alternative..
The Cedars Surgery
Laurie D.
I've had to repost my 2-star review after its initial removal. The core issues persist. At our age, my 78-year-old wife and I have yet to actually see or be formally invited to consult with our..
The Cedars Surgery
Nikkie S.
Attempted to seek assistance for my autistic child and was dismissively redirected elsewhere. I'm utterly frustrated with Cedars Surgery's lack of concern for her health. The receptionist's demeanor..
The Cedars Surgery
Michelle W.
I've been seeing doctors at this medical center since childhood and have had the same primary care physician for two decades. Overall, the practice has consistently struck me as welcoming and..
The Cedars Surgery
Matt W.
I arrived early to schedule a consultation with my primary care physician. The front desk staff informed me the earliest available slot was five weeks out. When I explained my concern about an..
The Cedars Surgery
linda h.
Received my seasonal influenza and coronavirus vaccinations this afternoon. The process was quick and efficient, taking just a few minutes. Grateful to Dr. Blease for the smooth experience.
The Cedars Surgery
Kit K.
It meets the typical standards of a primary care clinic, and while many of my acquaintances are struggling to secure medical appointments, we continue to enjoy convenient access. Kudos to Cedars.
The Cedars Surgery
Paul G.
Occasional connectivity challenges, yet the support team demonstrates genuine kindness and assistance
The Cedars Surgery
Helen W.
Every time I step into the office, I'm welcomed by warm, genuine smiles. The receptionists and doctors consistently demonstrate exceptional care, going above and beyond to support me through my..
The Cedars Surgery
Hemanti B.
I completely support and appreciate the medical practice's transition from traditional phone and in-person appointment scheduling to the online Anima system. However, I am currently experiencing a..
The Cedars Surgery
Jennifer H.