LD

Laurie D. 4 years ago • From Google

Rating

Poor

Terrible service and suspicious review manipulation

I've had to repost my 2-star review after its initial removal. The core issues persist. At our age, my 78-year-old wife and I have yet to actually see or be formally invited to consult with our designated general practitioner. The automated phone greeting misleadingly suggests that a GP handles appointment triage, which is patently false. In reality, the receptionist determines when a phone consultation occurs. I was initially scheduled for a telephone consultation three weeks out. Interestingly, within half a day of publishing my critical review, my appointment was abruptly cancelled, with a new slot assigned that pushed my consultation back an additional week, supposedly due to 'unforeseen circumstances'. I understand healthcare resources are constrained, but medical practices must improve their operational capacity. Each time I contact the surgery, the staff sound overwhelmed and stressed. This level of service is simply unacceptable.

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