DL

Dana L. 5 years ago • From Google

Rating

Bad

Terrible service and unanswered calls

The surgical practice's service is absolutely dreadful. I scheduled an online consultation, and not a single person bothered to contact me for an entire week, despite the matter being CRITICAL. When I visited the surgery to investigate, they absurdly claimed the doctor attempted to reach me - which is completely false. I requested they arrange an appointment for my husband with the nurse, but they pushed the responsibility back to me to make the call. Predictably, I tried multiple times, enduring lengthy waiting periods, yet received no response. The reception staff are discourteous and provide utterly useless information.

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