TI

Tina I. 2 years ago • From Google

Rating

Bad

Terrible service and uncaring attitude at this practice

Since the merger with Adams Practice, this surgery has seen a significant decline in patient care. Getting through on the phone is nearly impossible - I was informed that being on hold for over 85 minutes was supposedly "not that long" due to chronic understaffing. When you finally do connect, you're promptly redirected online for appointments and medication requests. The staff's attitude makes patients feel like an inconvenience, as if seeking medical assistance is an imposition. If the rating system allowed it, I would absolutely award zero stars.

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