SS

Sakurablossoms151 S. 2 years ago • From Google

Rating

Bad

Terrible service and uncaring doctors at surgery

The general practice surgery in Luton is absolutely dreadful. Their phone response is painfully slow, despite claiming you're the first caller in the queue. The medical staff seem completely indifferent to patient welfare - unwilling to conduct home visits for those unable to leave their beds, and carelessly dispensing ineffective medications through distant phone consultations. It's unacceptable to attempt diagnosis and prescription by merely glancing at a few photographs, particularly when patients have complex medical histories. Additionally, patients must repeatedly contact the reception staff about unresolved issues, and even then, no follow-up occurs. The entire experience is incredibly aggravating and absurd. This practice desperately requires a competent management overhaul and should be thoroughly investigated. I cannot stress enough how strongly I advise against anyone using this so-called medical facility. If a zero-star rating were possible, that's precisely what they would deserve!

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